I used to run our Hub 2 in modem mode over the WFH period for some comms kit. There was only 1 device connected at the time of the speed test. Click on the “Networking” tab. I am very sorry to hear that you've been experiencing some broadband issues recently. intermittent outages. 1. In terms of the modem’s event log, when there are problems, there will be frequent/recent “RCS Partial Service” and “Started Unicast Maintenance Ranging - No Response received - T3 time-out” messages. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. Business, Economics, and Finance. Cables of course checked, hub restarted etc. A few weeks ago we had maintenance done in our area. internet is throttled during the day. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. 2 Of those disconnections have happened in the past week, and the other. The reason I originally thought it was a Ubiquiti issue is that I was initially seeing the UDR report high latency and high packet loss at times and it was showing a disconnect from the ISP when there was no corresponding entry in the Hub 3 logs. Have a lot of SYNC Timing Synchronisation Failures turn up in my logs with the Internet basically stopping every 5-10 minutes and then recovering. Open the Downstream tab. No Ranging Response received - T3 time-out; 12/12/2022 15:44:40. 3 5120 64 qam 2 4 49600000 38 5120 64 qam 1 5 23600000 36 5120 64 qam 5 Downstream bon. " "RCS Partial Se. Resetting router normally (too many times) Pin Resetting Router (multiple times) Purchasing and using the £8 p/m Virgin Media WiFi Boosters despite believing this would not help, which it did not. Speed tests have varied (when the speed test has managed to connect. Make sure all cables and connections are tight and secure and not kinked. Past few weeks now my internet connection just drops out. in QuickStart, set up and connections Thursday Hub 4 errors 'N0 Ranging Response received - T3 time-out' in Networking and WiFi Thursday Cable modem randomly rebooting & poor connection in Networking and WiFi Thursdayinternet is throttled during the day. And had one rcs partial service . 4GHz and 5GHz but not much has changed. and also a lot of errors saying "RCS Partial Service" (i will post the logs below so you can see)There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. Since upgrading to 350mb package, my hub 3 restarts multiple times a day if anything is tried, i use it in modem mode as the wifi is terrible and i use my own router for it. Virgin Media Connection issues Still Not Fixed. 2 weeks ago when Virgin were doing work in the area. Hi All, first post here, and its for syc timing errors. 100. Equipment is below. The c/s guy mentioned about that recently policy changed and we can not connect more than 5 because i have only 100mb speed. Currently I am facing what is deemed as a "service disconnection" for the past 50mins or so based on their checking tool. 3 3669 6203 5 Locked 40. There was a storm a couple of months ago which knocked out old cable boxes. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. Still having the same issues. 70-5 Mbps download speed, paying for 50 Mbps. 3 33 256. 3 3756 6376 4 Locked 40. Client62. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. They are used by your service provider to evaluate the operation of the cable modem. on 27-10-2021 16:44. QuickStart, set up and connections. . Still having the same issues. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. TV via Freeview and smart TV apps. Rebooted the hub3, switched cables, removed devices etc still the same issue. My Deco log reports pages of entries which I cannot interpret, for example: Wed Apr 19 13:55:38 2023 daemon. That could just be a corroded connector/break on the coax cable going to your house. Previously with NTL, Virgin Net, Cabletel, Cable Online. Solved: Hi, I have VM 500mb package. 01-0. on 07-12-2022 21:27. Options. 2. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. . I am hoping to get some information on the problems I have been. Hope you're well. 8 minutes ago. . No spitters or any other device in the line. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. Hub 3 is in modem only mo. SYNC Timing Synchronization failure - Loss of Sync. Gateway IPv4 address is valid. Model: Deco X55. Event Log DOCSIS(CM) Events Date Time Event ID Event Level Description 9/26/2014 17:50 84000700 5 RCS Partial Service;CM-MAC=00:15:d1:3b:36:c9;CMTS-Hey DocMN, thank you for reaching out and I am so sorry to hear about this. Check and made levels fine . Arris SB6190 randomly restars. 4GHz and 5GHz but not much has changed. HHI114. Downstream levels appear to look fine but can see multiple T3 timeouts on the upstream. Current VM broadband only customer. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. 1 modem mode. 0; 13/04/2023 20:37:16:. Internet Still Randomly Disconnecting After Engineer Visit. No reported faults in my post code. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. I called up Virgin support line who paid no attention to. Since early June we have all been told that there is a known 'outage' issue and that maintenance work is. The connection from the outside service is a straight run of coax. i have rebooted all the kit. _____ First check for any “known network faults” As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. The statuses listed show the connection state of the cable modem. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. still getting the same issue. 4. Constant packet loss of around 10 percent and low speeds. I had Virgin Media installed last month and we got the M250 Package, I get around 270 Down And 26 Up on SpeedTest. ,) piercing the cables. connected via a cable. Getting a disconnect every few mins, tried to start a chat with VM but no response at all. 0 (had it for about 7 years) and i encountered an issue where the wifi networks would randomly vanish maybe once a day (even though connection via ethernet is fine) and i would have to restart the Hub to get the wifi networks to show again. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. Factory reset the Hub 3. Hiya, been a Virgin broadband customer for a few months now and had nothing but issues with the Wi-Fi. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. Hi, pretty much this past week my wifi (Hub3) has been disconnecting at least once an hour. Options. I am going to send you a PM so we can look into this for you. 168. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. . Then switch the Hub back on and leave ~5 minutes. 0 for almost 2 years now on the VM100 package I’ve worked from home with no issues. called VM and the automated sys. 100. Ok, so for at least the past day or 2, I have been having severe internet issues. Previously with NTL, Virgin Net, Cabletel, Cable Online. I need to look at new options as its effecting my work with currently working from home. 0 with Pin at the back of it. There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. After 3 consecutive days of full service outage and after being notified of this, VM are to have 30 days to repair issue and if failing to do so, I can leave without penalty. The stats below are just after a reboot. RCS Partial Service; 12/12/2022 16:07:54. . My Hub 3 loses connection to the Virgin network every 2-3. 中文客服熱線 (廣東. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. My broadband drops out very regularly. My understanding of 'RCS Partial Service' error messages is that this relates to a loss of. 03/07/2023 16:58:48 Warning! RCS Partial Service;CM-MAC=**. Joining in. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. 38 UPLOAD Mbps 1. We've already contacted support, and they replaced our modem and re-strung the cable into our house. 0 Downstream channels. 39. switched it off for 10 mins and then turned it back on etc etc. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 04-01-2023 19:43. 9. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. 3 consecutive days of full service outage. . RCS Partial Service;CM-MAC=c0:05:c2:c5:20:93;CMTS. 3 33 256 qam 19 2 139000000 -15. It is not normal to have that many “RCS partial service” errors in quick succession. and tells you. Hi Tergoak, Thank you for reaching out to us via our community, sorry to see you are facing packet loss and high ping, I have been abler to locate your account with the details we have for you, there is currently a congestion issue in your area, this has been going on since 11/11/21 and the estimated fix time is 25/01/21 @ 15:00, apologies for any. How to book a tech visit. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). I did some digging on the Virgin hub logs and found multiple errors for RCS Partial Service, Lost MDD Timeout and No Ranging Response received - T3 time-out. 27-03-2023 09:09 - edited 27-03-2023 09:13. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. Gosh no wonder the service is unstable. Switch the Hub off and unplug it from the mains supply for five minutes. "No Ranging Response received - T3 time-out. The upstream stats aren't great and the 23. I phoned VM Support and they asked me to reset my HUB 3. Overall ds levels are quite low, 2. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. And when it does lose synch, that loss of one or more channels becomes a "partial service". 2 weeks ago. 0. Rebooted the hub3, switched cables, removed devices etc still the same issue. . . Probably in the green boxes (some areas grey) in the road. Super solver 1,008 Views Message 12 of 45 Flag for a moderator. So I'm one month into being a Virgin customer, speeds are amazing compared to my previous supply but my connection is definitely not consistent. I. So far having called up and having been told to reboot the router more times that i can count. #1 · Jul 15, 2012. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. 4 and 5 GHz)) Internet (Partial Service (DS only)) 12-09-2023 01:49 - edited 12-09-2023 01:52. 0; 0 Kudos Reply. For more information on VIRGIN RADIO INTERNATIONAL visit: Listen to live radio! 107. Ran a dedicated line of RG6 quad shield. 3. Our Virgin broadband has been fine in general until the last 8 weeks or so, the start of which was when there was a company digging and laying fibre cables in our and adjoining streets as part of an upgrade in the area. i have rebooted all the kit. 0; 10/05/2019 16:13:15: critical: No. Hi, I have recently (christmas week) upgraded my hub 1 to a hub 3 and since this change my internet seems to drop out randomly for no reason what so ever, I'll be in the middle of something on WoW and my connection just drops out of nowhere and my ping skyrockets and then is disconnects me from the game completely, but onmly for around. Techs have replaced my hub3 with another hub. The BQM also shows alot of packet loss (red bits). On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. During these days I can't reliably use streaming media or anything that relies on a stable connection. 0. NickRaske. I've done the usual - reboot hub, check coax connections etc. Engineer visits constantly postponed. VM will not dispatch any technicians while an area fault exists. . Options. 0, apparently checked cable connections to the exchange and deemed all was well. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street cabinet. i called and went through the motions of. 0; The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. 0. Reply. I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. Joining in. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. First two months: Absolutely fine, no issue with the service Third month: Latency, high ping and jitters. It monitors your connection 24/7 and provides diagnosis of any. and this happen intermittently. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. Then switch the Hub back on and leave ~5 minutes. 9 40 256 qam 3 4 163000000 6. Click the lower link (Share Live Graph) then click generate. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. It is an SNR issue which is a signal to noise ratio outage, in other words a faulty cable on the network degrading the network. Tuning in. 0 is normal. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 37 5120 64 qam 3 2 30100000 36. I've replaced the cable modem (swapped from the current SB6190 to older SB612…Hi, I'm trying to sort out the internet for my mother. I was given I believe a Hub 3 device. switched it off for 10 mins and then turned it back on etc etc. Hi temjin1997! 👋 Welcome to the community - thank you for posting!. I have intermittent service drops and modem resets. Click on the “Upstream” tab, copy the text and paste into your reply. Downstream tab: I restarted my hub. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. Im having an issue where my modem randomly restarts. The broadband is terrible. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. 0;. 3/4) Google/Open DNS -> internet check - more dropouts when Modem looses connection to internet. I've seen other posts here and they post there. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi All, first post here, and its for syc timing errors. Internet randomly dropping during day and night. not sure when this new policy come up and the guy , the way he mentioned that felt lik. Well guess what I have bought multiple modems and still have the same issue. I've tried splitting the 2. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out" '. Click on the “Upstream” tab, copy the text and. called VM and the automated system said they needed to send a signal to the kit, did. My latency is 11ms and packet loss is 0. on 14-10-2022 17:17. In the Hub (acting as Modem) logs I have a number of entries (at odd times) referring to "RCS Partial Service Error", "No Ranging Response received" and "SYNC Timing Synchronization failure". Service interruption for a 3rd night in a row. Hopefully someone can suggest a course of action. Yes that's not good - can you do this. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. VM very slow on reaction and underestimate the situation. All phones for technical faults are handled by call takers in India who read from a script and it appears that they don't have a clue about the issues. The BQM will basically monitor the connection and display anything of concern such as drops, packet loss, etc. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. Check for a known local fault on 0800 561 0061 - it is an automated service. Hi, Would someone kindly translate the hub settings below into English for me, and tell me what is going on. In addition the connection has dropped completly at times. I look to be having the same issues as others with Time Synchronization failures. but it has stabilised to this point since 16/06/22. 0 Cable Modem. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. on 30-06-2022 14:21. Virgin Media Packet Loss. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. Been having connection Issues for about 6 Months now. 0. You could s etup a Broadband Quality Monitor. Ayisha_B. Websites, Videos, Streaming all seem perfectly fine but. . We would like to show you a description here but the site won’t allow us. 0; The statuses listed show the connection state of the cable modem. - wired I have made sure all connections are finger tight. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 235000000 4 38 256. D-Link DIR-3060. Virgin Media CommunityAs well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 1;CM-VER=3. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I have been having issues with Virgin Media broadband for 2 weeks now. New customer Instant regret : Fully disconnected 18 days after install / Totally lost after 2 days ! ebodjarvo. . What is the best way to arrange an engineer to - 4900809 - 2Business, Economics, and Finance. . Practially unusable as the broadband will cut out during my meetings online. So for the last couple of months, the internet has been awful. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I can't stream an episode on my xbox, I can't watch a video or load a web page on my phone. Click on the “Upstream” tab, copy the text and paste into your reply. 168. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. Options. Etherne. Re: GIG 1 Slow Speed. Tuning in. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 1;CM-VER=3. 1 router mode or 192. Hi All, first post here, and its for syc timing errors. On our wavelength. You could s etup a Broadband Quality Monitor. . Hey Folks. . Are you having the issues on devices connected on ethernet cables as well as on wifi connected ones? To see the network disconnections and keep a daily record, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues,. It is happening several times a day, and is not related to any particular time or internet activity (just random). I've reset the modem and unplugged/replugged the cables. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. We would like to show you a description here but the site won’t allow us. Copy the text in the Direct Link box, beware, there may be more text than you can see. 1;CM-VER=3. Cheers. ,) piercing the cables. - 5415123When we run the checks on the service we do require any third party equipment to be removed and for the router to be in router mode so we can identify if the issue/fault lies with our own equipment. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. I get kicked out from games. . Simulacra said: I'm a virgin media customer too. this issues started a few days ago , the internet was cutting out and then coming back. LAN login Success; 01/01/1970 00:01:35. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent disconnects. But your BQM is difficult to interpret. 70-5 Mbps download speed, paying for 50 Mbps. . The numbers vary between 0. On virgin connect app it states signal in kitchen is great but network log differs. My live BQM is in my profile I'm pleased to say. Multiple hub 3 restarts. I have looked through the logs and have seen thousands of Pre and Post RS errors. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. I've had constant problems since I joined over a year ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Schnief. 8. "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. Call the service status line (0800 5610061) to see if there is a fault in your area. 07Mbps upload irrespective of LAN / WiFi and in both Router mode & Modem Mode. 0 in modem mode.